Schedule: Mon:8:30am - 7:30pm Tues Wed Thur:8:30am - 9pm - Fri:30am - 6pm Sat - Sun 10am - 6pm Public Holidays Closed (subject to change without notice due to Doctor availability)

This clinic is committed to providing comprehensive care to all patients. Our doctors are trained and experienced in the broad range of problems dealt with in general medical practice.

EMERGENCY / AFTER HOUR SERVICES

National Home Doctor Service 13 SICK (13 74 25) after you can phone our locum service

MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

From time to time our practice undergoes quality control audits (for accreditation) which include a review of medical records. These reviews are carried out by another qualified doctor (not from this practice), on a small number of randomly selected medical records. If you do not want your notes to be reviewed in this way, please let our receptionist know and we will ensure your notes are not included in any quality control audit.

EMERGENCY/AFTER HOURS SERVICE

Aberfoyle Park Family Practice is committed to providing after hours/emergency care. The practice is open until 9pm most nights. If you need treatment outside our normal opening hours you can phone our locum service.

In an emergency the ambulance number is 000.

WAITING TIME

It can be difficult to always run to time and delays are sometimes unavoidable. If the doctor is running behind by more than 30 minutes we will try to let you know before your appointment time.

HOME VISITS

We currently are unable to provide home visits. For after hour services please contact National Home Doctor Service 13 SICK (13 74 25)

TELEPHONE CALLS

Although most problems are best handled via direct consultation, a doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires an appointment, a return telephone call from your doctor or urgent attention.

RECALLS

A recall/reminder system is available to remind you to attend for routine investigations and/or immunisations. If you would like to register for one of our recalls, please let our receptionist know, or discuss it with your doctor.

RESULTS

All patients are asked to return to see their doctor for test results.
Receptionists are unable to provide results we ask that you book an appointment to speak with your Doctor.

REFERRALS AND SICK CERTIFICATES

Patients need to make an appointment to see a doctor for the above. This is a legal requirement of the Health Commission.

PRESCRIPTIONS

It is not always medically safe to issue a prescription without a consultation. Therefore we request that you check your prescription requirements prior to a consultation. When considered medically appropriate, repeat prescriptions may be given without seeing the doctor, providing you have seen your regular doctor within the preceding 48 hours.

FEES AND ACCOUNTS

Our clinics bulk bill all patients.

Workcover and insurance consultations must be paid on the day of your initial consultation, we will issue an account for subsequent consultations providing we have all insurer’s details.

No Medicare consultations workcover, insurance & employment medicals must be paid.

Non attendance fees may apply for appointments that are not cancelled. Minimum 2 hours notice is required.

INFECTION CONTROL

Our clinics are fully accredited practices and follow the guidelines recommended by the Royal Australian College of General Practitioners regarding infection control and sterilising techniques.

TELEHEALTH

We are able to offer telehealth consultations providing you are a current Medicare Card holder and meet the eligibility criteria from Department of health. Our receptionists are able to advise if you meet this criteria if you are unsure.

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our NEW ONLINE BOOKING is hassle free and available 24-7. Make an appointment from anywhere, any device, anytime.

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